This is the privacy notice of Global Design & Innovation Limited. In this
document, "we", "our", or "us" refer to Global Design & Innovation Limited.
We are company number 07523409 registered in the United Kingdom, our VAT number
is GB 112 6042 66.
Our registered office is at Unit 9, Hemmells Park, Laindon, Essex, SS15 6GF,
England.
Introduction
- This is a notice to inform you of our policy about all information that
we record about you. It sets out the conditions under which we may process
any information that we collect from you, or that you provide to us. It
covers information that could identify you (“personal information”) and
information that could not. In the context of the law and this notice,
“process” means collect, store, transfer, use or otherwise act on
information.
- We regret that if there are one or more points below with which you are
not happy, your only recourse is to leave our website immediately.
- We take seriously the protection of your privacy and confidentiality. We
understand that all visitors to our website are entitled to know that their
personal data will not be used for any purpose unintended by them, and will
not accidentally fall into the hands of a third party.
- We undertake to preserve the confidentiality of all information you
provide to us, and hope that you reciprocate.
- Our policy complies with UK law accordingly implemented, including that
required by the EU General Data Protection Regulation (GDPR).
- The law requires us to tell you about your rights and our obligations to
you in regards to the processing and control of your personal data. We do
this now, by requesting that you read the information provided at
www.knowyourprivacyrights.org
- Except as set out below, we do not share, or sell, or disclose to a third
party, any information collected through our website.
The law requires us to determine under which of six defined bases we process
different categories of your personal information, and to notify you of the
basis
for each category.
If a basis on which we process your personal information is no longer relevant
then
we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change
and
of any new basis under which we have determined that we can continue to process
your
information.
Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from
us, or otherwise agree to our terms and conditions, a contract is formed
between you and us.
In order to carry out our obligations under that contract we must process
the information you give us. Some of this information may be personal
information.
We may use it in order to:
- verify your identity for security purposes
- sell products to you
- provide you with our services
- provide you with suggestions and advice on products, services
and how to obtain the most from using our website
We process this information on the basis there is a contract between us,
or that you have requested we use the information before we enter into a
legal contract.
Additionally, we may aggregate this information in a general way and use
it to provide class information, for example to monitor our performance
with respect to a particular service we provide. If we use it for this
purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between
us ends or is terminated by either party under the terms of the
contract.
Information we process with your consent
Through certain actions when otherwise there is no contractual relationship
between us, such as when you browse our website or ask us to provide you more
information about our business, including our products, services, and job
opportunities, you provide your consent to us to process information that may be
personal information.
Wherever possible, we aim to obtain your explicit consent to process this
information, for example, by asking you to agree to our use of cookies.
Sometimes you might give your consent implicitly, such as when you send us a
message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific
purpose, we do not use your information in any way that would identify you
personally. We may aggregate it in a general way and use it to provide class
information, for example to monitor the performance of a particular page on our
website.
You may withdraw your consent at any time by instructing us at
customerservice@mastrum.com. However, if you do so, you may not be able to use
our website or our services further.
Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to
you or to us, of doing so.
Where we process your information on this basis, we do after having given
careful consideration to:
- - whether the same objective could be achieved through other means
- - whether processing (or not processing) might cause you harm
- - whether you would expect us to process your data, and whether you would,
in
the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
- - record-keeping for the proper and necessary administration of our
business.
- - responding to unsolicited communication from you to which we believe you
would
expect a response
- - protecting and asserting the legal rights of any party
- - insuring against or obtaining professional advice that is required to
manage
business risk
- - protecting your interests where we believe we have a duty to do so
Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your
information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they
so request or if they have the proper authorisation such as a search warrant or
court order.
This may include your personal information.
Specific uses of information you provide to us
Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate
your complaint.
If we feel it is justified or if we believe the law requires us to do so, we
shall remove the content while we investigate. If we think your complaint is
vexatious or without any basis, we shall not correspond with you about it.
Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our
website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of
SagePay or PayPal or some other reputable payment service provider. That page
may be branded to look like a page on our website, but it is not controlled by
us.
Job application and employment
If you send us information in connection with a job application, we may keep it
for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to
time throughout the period of your employment. This information will be used
only for purposes directly relevant to your employment. After your employment
has ended, we will keep your file for six years before destroying or deleting
it.
Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we
collect the data you have given to us in order to reply with the information you
need.
We record your request and our reply in order to increase the efficiency of our
business.
We keep personally identifiable information associated with your message, such
as your name and email address so as to be able to track our communications with
you to provide a high quality service.
Complaining
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may
decide to give to that other person some of the information contained in your
complaint. We do this as infrequently as possible, but it is a matter for our
sole discretion as to whether we do give information, and if we do, what that
information is.
We may also compile statistics showing information obtained from this source to
assess the level of service we provide, but not in a way that could identify you
or any other person.
Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or
as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to
you commission due for such referrals. It also includes information that allows
us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms
of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems
when you visit our website
Cookies
Cookies are small text files that are placed on your computer's hard drive by
your web browser when you visit any website. They allow information gathered on
one web page to be stored until it is needed for use on another, allowing a
website to provide you with a personalised experience and the website owner with
statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you
close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow
you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our
servers, and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use cookies.
If you choose not to accept them, we shall not use them for your visit except to
record that you have not consented to their use for any other purpose.
If you choose not to use cookies or you prevent their use through your browser
settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
- to track how you use our website
- to record whether you have seen specific messages we display on our
website
- to keep you signed in our site
- to record your answers to surveys and questionnaires on our site while you
complete them
Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on
our website are recorded.
We record information such as your geographical location, your Internet service
provider and your IP address. We also record information about the software you
are using to browse our website, such as the type of computer or device and the
screen resolution.
We use this information in aggregate to assess the popularity of the webpages on
our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the
data possibly could be used to identify you personally, even if you are not
signed in to our website.
Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our
website in order to be able to serve to you an advert for our products or
services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to
time. If so, then if you have consented to our use of cookies, you may see
advertisements for our products and services on other websites.
Disclosure and sharing of your information
Credit reference
To assist in combating fraud, we share information with credit reference
agencies, so far as it relates to clients or customers who instruct their credit
card issuer to cancel payment to us without having first provided an acceptable
reason to us and given us the opportunity to refund their money.
At any time you may review or update personally identifiable information
that we hold about you, by signing in to your account on our website.
To obtain a copy of any information that is not provided on our website
you may send us a request at customerservice@mastrum.com. After receiving the
request, we will tell you when we expect to provide you with the information as
soon as is reasonably possible
Removal of your information
If you wish us to remove personally identifiable information from our website,
you may contact us at customerservice@mastrum.com
This may limit the service we can provide to you.
Verification of your information
When we receive any request to access, edit or delete personal identifiable
information we shall first take reasonable steps to verify your identity before
granting you access or otherwise taking any action. This is important to
safeguard your information.
Other Matters
Use of site by children
- We do not sell products or provide services for purchase by children,
nor do we market to children.
- If you are under 18, you may use our website only with consent from a
parent or guardian
- We collect data about all users of and visitors to these areas
regardless of age, and we anticipate that some of those users and visitors
will be children.
- Such child users and visitors will inevitably visit other parts of the
site and will be subject to whatever on-site marketing they find, wherever
they visit.
Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your
browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so
using SSL by looking for a closed padlock symbol or other trust mark in your
browser’s URL bar or toolbar.
How you can complain
- If you are not happy with our privacy policy or if have any complaint
then you should tell us by email. Our address is
customerservice@mastrum.com.
- If a dispute is not settled then we hope you will agree to attempt to
resolve it by engaging in good faith with us in a process of mediation or
arbitration.
-
If you are in any way dissatisfied about how we process your personal
information, you have a right to lodge a complaint with the Information
Commissioner's Office. This can be done at https://ico.org.uk/concerns/
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal
information only for as long as required by us:
- to provide you with the services you have requested;
- to comply with other law, including for the period demanded by our tax
authorities;
- to support a claim or defence in court.
Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every
country or legal jurisdiction in which we aim to do business. If you think it
fails to satisfy the law of your jurisdiction, we should like to hear from
you.
However, ultimately it is your choice as to whether you wish to use our
website.
Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that
apply to you are those posted here on our website on the day you use our
website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us.